smarter, work faster – anywhere, anytime.
Redstripe tailor our support agreement
completely to suit the requirements
of our customer. We will maintain as
many or as few systems as you require,
at a frequency to fit your requirements.
Support is an integral part of our system
development life cycle, and we are only
ever as good as our ability to support
existing customers - for that defines
what our customers will think and say
When you enter into a support agreement
with Redstripe, you enter into an ongoing
business partnership. For the value
we add does not stop at implementation
Services provided under our Support Agreement
on a monthly, bi-monthly or quarterly
plan chosen by our customers
- Checks on servers, desktops and firewall's
adhering to strict procedures
- Support a discounted
- Priority response times via phone, email,
onsite visits or VPN
- No call out charges
- Free support calls monthly
- System reporting
- Lastly but most importantly “peace of
Our support is aimed at proactive
problem management - with scheduled
frequencies for the performance evaluation
of your solution before you encounter
problems. This is not an add-on, but
a core part of all service agreements.
By using this approach, we are able
to do more of what we do best - sustaining
robust solutions that continue to deliver
a return to satisfied customers year
after year - without business interruption.
By involving Redstripe you are out-sourcing
the pain and distraction that can come
from the support of your business solution.
The goal is to minimise downtime experienced,
rather than acting re-actively to your
Cost and time savings as well as increased
efficiency not to mention the security
that comes from knowing you can trust
in the stability of your system.